Contact our team
Need help with an account, KYC, deposit or technical issue? Contact support for account-related queries, verification help, or general feedback. Use live chat for fastest reply, or send an email and we’ll respond. For billing and site questions use the general enquiries address. Affiliate partners should contact the affiliate team directly. Find guides and FAQs in the Help Centre for common issues. All channels are reachable from New Zealand.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat & email for account, deposits and technical help |
| General Enquiries | [email protected] - site, billing and privacy queries |
| Affiliate Enquiries | [email protected] - partnerships and commission queries |
| Phone | +64 9 378 4521 - local number, call or SMS; urgent by email |
| Working Hours | Mon-Fri, 09:00-22:00 NZST; Sat-Sun, 10:00-20:00 NZST |
Contact by email
Email is the preferred contact method for detailed requests, account issues or cases needing documents or explanations. Please include a clear subject line, your full account email or username and up-to-date contact details to avoid delays. Attach any supporting documents as PDFs or images and allow time for verification responses; this helps us handle your enquiry faster.
Contact Form
Response Time
Most inquiries are answered within one business day. More complex issues - such as account verification, payment investigations or technical faults - may take longer depending on their nature. If we need extra information or to escalate your case we will keep you updated on progress and expected timelines. Contact via live chat for fastest response.
Feedback
Share feedback, suggestions or ideas to help improve the Goldex website. Feedback is reviewed carefully and used to refine features, fix issues and improve the overall user experience. Send comments via live chat, email or the feedback form in your account. Your input helps shape updates, site performance, promotions and mobile usability.