User Privacy Policy
We operate Goldex and take the privacy of your personal information seriously. This page explains what data we collect, how we use it, who may receive it and the measures in place to protect it. It also outlines your rights and options for managing your information, including verification documents when required for account access or withdrawals. Read this policy to understand how we handle personal, technical and transactional data while you use our site and services.
Types of data we collect
Personal data - name, date of birth, email, phone number, address and identity documents when verification is required.
Technical data - IP address, device identifiers, browser type, operating system and session logs generated during play and account access.
Transactional data - deposit and withdrawal records, payment method details, bet history and bonus usage needed to process transactions and comply with legal checks.
How information is used
Account management - create and maintain your account, process deposits and withdrawals and verify identity when required.
Service delivery - provide games, apply bonuses, enforce wagering and game restrictions, and run promotions you opt into.
Security and compliance - prevent fraud, detect suspicious activity, meet anti-money laundering and KYC requirements and respond to legal requests.
Data protection and security practices
Encryption - connections to the site are protected using TLS 1.2 or higher to safeguard data in transit.
Access controls - access to personal data is limited to authorised staff and service providers on a need-to-know basis.
Storage and retention - we retain data while your account is active and as needed to meet legal or regulatory obligations, then delete or anonymise where appropriate.
Cookies and tracking technologies
Session cookies - used to keep you logged in and maintain session state during play.
Persistent cookies and analytics - third-party analytics and performance cookies help monitor site stability and usage patterns.
Advertising and targeting - third-party advertising tags may collect non-identifying browsing data. You can manage cookie preferences via the cookie banner or your browser settings.
User rights and controls
Access and correction - request a copy of your personal data and ask for inaccuracies to be corrected.
Deletion and portability - request deletion of your account and personal data where legal obligations do not require retention; request a portable copy of your data in a common format.
Consent and objections - withdraw consent for marketing and object to certain processing; note that important account functions may be affected.
Data sharing and third parties
Service providers - we share data with payment processors, identity verification providers, hosting and analytics vendors to operate the service.
Legal and regulatory - data may be disclosed to law enforcement, courts or regulators when required by law or to protect against fraud.
Third-party game providers - limited gameplay and account identifiers may be shared with game suppliers for session routing and transaction reconciliation.
International transfers
Processing locations - personal data may be processed outside New Zealand by third-party providers. We apply contractual safeguards and protect transfers as required by applicable law.
Updates to this policy
Policy changes - we may update this privacy policy. Material changes will be posted on the site with an updated effective date and, where appropriate, notified by email. Continued use of the service after changes constitutes acceptance of the revised policy.