Safe Gambling

We take player safety seriously and provide clear tools and guidance to help you play within your limits. Goldex Responsible Gambling is part of how we operate: we set practical limits, offer temporary and permanent account controls and point to support services when needed. Use the controls in your account to manage spend, time and access. If gambling stops being fun, act early - pause your activity, contact support and reach out to professional services for confidential help.

Player protection principles

Clear rules protect accounts and funds. Identity checks and responsible gambling options are in place to prevent underage play and minimise harm. Our focus is on preventing risky behaviour and keeping accounts secure while allowing responsible access where permitted.

Tools to manage your gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits from your account settings. Loss limits are available to cap net losses over a chosen period. Limits take effect immediately and persist until you change them or follow any required cooling-off period.

Time limits and session breaks

Use session reminders and time limits to control how long you play. Session breaks force a timeout after a set period and help reduce continuous play. Short, regular breaks are recommended.

Self-exclusion and account pause

Temporary time-outs and permanent self-exclusion are available. Self-exclusion blocks access to the account and all promotions for the chosen timeframe. Requests are processed through account settings or support channels and must be respected for the full exclusion period.

Recognising signs of problematic behaviour

Look out for chasing losses, borrowing to gamble, neglecting work or family, and sudden changes in mood linked to gambling. Repeatedly exceeding limits or ignoring session reminders are red flags. Early recognition lets you use tools or seek help sooner.

Guidance for staying in control

Plan budgets, stick to deposit limits, use time-outs and avoid gambling when stressed or under the influence. Treat gambling as entertainment only and not as a way to make money. Keep account access details private and do not share logins with others.

Access to professional help and support organisations

If you need assistance, contact local services such as Gambling Helpline NZ, Gamblers Anonymous or international support like Gambling Therapy. Talk to your GP or a counsellor for health advice. For immediate local support, search for national helplines and community services in New Zealand.